📦 How to Ship Your Headphones for Repair
Once you've submitted a repair request, please follow the instructions below to securely ship your headphones to us.
✅ Step 1: Prepare Your Device
- Include only the headphones (no cases, cables, or accessories unless required).
- Clean and dry your device before packing it.
- Write your Contact Information clearly on a note inside the package.
📦 Step 2: Pack Your Headphones Securely
- Use a sturdy box with enough padding (bubble wrap, foam, etc.) to protect your headphones.
- Seal the box securely with strong packing tape.
🚚 Step 3: Ship to Our Repair Center
Mail your package to the following address:
GoTo Electronics - Repairs Dept
6101 Shelby Ct
Ferndale, WA 98248
United States
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📨 Step 4: Notify Us
- After shipping, please email your tracking number to support@gotoelectronics.com.
- This helps us track your item and start your repair faster.
🔒 Important Notes
- You are responsible for shipping costs unless otherwise stated.
- We recommend using a trackable, insured shipping method.
- We are not liable for items lost or damaged during transit to our repair center.
If you have any questions, please contact us at support@gotoelectronics.com.